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As I was weighing through all the goodies and business cards the following day I decided to dig deeper on the IBA. Come to find out the meeting would be held at The DEC (The Dublin Entrepreneurial Center) and I was just waiting for an excuse to make my way over there. The given topic for our meeting was customer service.
The ground rules that they set up were quite helpful. You can just imagine, a colleague shares a problem and then one by one each business owner ripe with knowledge and wisdom shoots out of the gate with, "Well you should do this, and you should try that." That didn't happen. One of the guidelines included that your contributions of wisdom are best told in story form and that they be told in first person.
I was shocked how much more thought had to go into my responses.
One thing in particular that I wanted to share was the concern that led to branding, more specifically personal branding. One of the members shared how he has decide to take on a color as part of his business brand as well as his personal brand. This way anytime someone saw that color orange they would think of him, and his business. Does this make sense, and most of all, does it work? Well, large companies do this, why shouldn't small business owners do the same?
While growing up my family used to joke that I whenever you accidentally wore all the same color that you were like one of the Power Rangers. You remember them right? The Mighty Morphin Power Rangers would strut around in their street clothes which just so happen to be their signature color until it was time to fight crime, then they break out the Ranger Suits.
Can we 'claim' colors as businesses? What about as a business person? And if so, do I need to declare it, or would it be something that people eventually detect after several meetings?
It has been often said, "We don't buy from a company, we buy from people." So then should the 'people' be branded too?
Gee, Rob sure does where a lot of blue

I will write [at least] one blog on robdavlin.com each week until 2020.
The first Tuesday of each month the CYP CLUB hosts a Speaker Networking Breakfast at the Champps Restaurant in the Lennox Town Center, if you are interested in joining email me.
On December 1st we were honored to welcome Debra Penzone, President of The Charles Penzone, Family of Salons. Debra addressed the issue of customer service and how to go the distance and she gave one of the most dynamic and well-planned presentations I have seen in a while.
The key takeaway for me was the statistics on first impressions. Penzone highlighted that when you meet someone for the first time they are “documenting” who you are and therefore are making assumptions based on what is before them that you are always “that way.”
For example when you meet someone if you are mumbley and grumbley they infer that is how you regularly act. On the converse if you present a pleasant posture they will believe you to be positive.
The cliché of “You can never make a second impression” heavily leans on this notion. When making new acquaintances, be sure to make the extra effort to be yourself, if only for the first time.
My second takeaway was how important what you aren’t saying. As it turns out only 7% of dialogue communication is based on the content. The rest is a mix of vocal tone, and body language. Even body language is comprised of many subsets such as, hand gestures, stance and posture, eyebrows and facial expressions. Debra incorporated the whole mixture very well as she paced the floor, emphasized expressions with her hands, and included the all important pause.
Many thanks to Debra Penzone for spending her morning with the Columbus Young Professionals and sharing her insights and wisdom on customer services.
On December 2, 2009 I had the privilege of hearing Artie Isaac speak on The demise of polite conversation. The above link will take you to the video, check out 44:00 for my cameo.We are whatever we eatFurthermore:
We are what we know
We are who we know
We are where we go
Psalm34:13-14 you want a good life don't talk trashOur thoughts become our words.Our words become our actions.Our actions become our habits.Our habits become our values.Our values become our destiny.
Three are injured

In order to get an elephant to become tame they will use very, very heavy chains and then cuff one of its legs to a post.


1. The only people without problems are dead.Keep in mind that 80% of people have a JOB (just over broke) and then the remaining 20% are thinking differently.Also you should notice that the Hearse never has a U-Haul following behind it.
2. The world is filled with a boatload of jerks
Dr. Mike shares how happy he is that these jerks are around. You see this gives you and I some advantages. The jerks are a great example. Yeah, and example of what not to be. Just watch them and then do the opposite.
3. In a tornado, even a turkey can fly.You are never stuck unless you decide that there is no way out.Beware the "Yeah, but ____ disease."You are not depressed, you are depressing.Spend only two minutes on a problem, then begin working to solve it.The five ways to Save your Sanity:
Of course this seems very basic and could be insulting to those in grad school. But I share it with you because often we don't need to be told anything new, just reminded of what we may already know.
- Meet people properly - exchange contact information, make sure you can pronounce everyone's name
- Find things you have in common - sports, the weather
- Try for optimal meeting conditions - no one is hungry / cold / tired, a great time to meet is over a meal
- Let everyone speak - don't interrupt, don't finish other's sentences
- Check egos at the door - label ideas appropriately (the Bridge Story, not Jane's story)
- Praise each other - even the worst ideas still have silver linings
- Phrase alternatives as questions - Instead of: "I think we should do A and not B." Try: "What if we do A and not B?"
- Sit together


As I was writing note cards one day I noticed the disdain that Sharpie has for those of left-handed dominance.



Life is interesting and, well, the longer I wait to do things that I want to do the longer it seems things are going to get done.