When introducing two people to each other, you do need to remember precedence (the order in which people are addressed, greeted, introduced, referred, seated and served.)
In both formal and informal social settings, women have precedence over men; older people over younger (as long as they are the same gender); smaller groups usually over larger groups.
Senior executives have precedence over Junior executives. If there are two of the same rank, defer to the one with seniority.
Clients and customers have precedence over fellow associates, regardless of rank.
When making introductions always remember to:
1. Determine the order of precedence.
2. Say the most distinguished person's first and last name or title and last name, first, while looking at him or her. Use appropriate names and titles.
3. Choose appropriate introductions, for example: Formal - "Rev. Jones, may I present...Mr. Smith", Business or social - "Ms. Green, may I introduce...Mr. White"; or
"Mr. Client, I would like to introduce...Mr. Co-Worker"; Casual - "Susan Smith,this is...Bob Jones", may appear unsophisticated, especially in a business setting.
4. Always stand for introductions and make eye contact.
5. Always introduce people by their preferential name.
Thank you for writing.
Best regards,
Fleming Allaire, Ph.D.
Dr. Manners
Now the big test is remembering the title for each person.
Wednesday, August 18, 2010
Please allow myself to introduce...myself
Monday, August 16, 2010
Florida vacation
Our condo was situated right on the beach front with our own private beach chairs. The ocean was so warm we could float as long as we wanted. Our little community had a heated pool and a few other families that were all friendly.
We only left the property for some rides down the bike path running alongside Gulf Blvd and a trip to the happiest place on Earth. It was a terrific vacation, full of relaxation - we can't wait to go back.
Friday, August 6, 2010
Tuesday, August 3, 2010
I am gonna make you pop-u-hoo-lar
We received an amazing gift from my parents for our third wedding anniversary.Turns out being Wicked simply is just being misunderstood. Great show, I highly recommend it.
Thursday, July 15, 2010
Sunday, July 11, 2010
Monkey see, monkey doo-doo
Saturday, June 26, 2010
Governor's mansion visit 2010
Wednesday, June 9, 2010
Excerpt from Sales Secrets
Unknown
Known
Socialization:
Emotional-ization: There is an exchange of information on a personal level
Confidence: It is not until this level that the prospect can truly be comfortable with the rep and share vulnerable information without fear of manipulation.
by Stephen Schiffman
Friday, May 14, 2010
Zing-Zang-Zoom
At the last minute a good friend passed some Barnum and Bailey Circus tickets our way. We felt like kids again.I have discovered something that I am sure the Circus talent has been doing for a long time now, and if not - they should. During the night incredible acts were performed with unique skill that captured the most of the audience's attention. However, it was in the brief moments that their balance was off and with arms flailing it brought you to the edge of your seat. Whether they do this on purpose or not those are the moments I was most engaged and entertained.
Don't let Mr. Gravity bring you down.
Friday, May 7, 2010
Q's on First
The numbers on my phone have 1 at the top left, then run sequentially left-right, top-bottom.
same as garage door keycodes
The numbers on my calculator have the 1 at the bottom left, then run sequentially left-right, bottom-top. Same as the onscreen calculator, same as my keyboard. I wonder why some product arrange one way and some the other.
What examples can you think of in your life?
Tuesday, May 4, 2010
Words of wisdom from ar-tic-u-la-tion
- It's all about the audience
- Don't be nervous
- Slow it down
- Body talk matters
- Tell me the time, not how the watch is made
- Take a deep breath
- shrug your shoulders
- laugh out loud, you have nervousness in you body - release it through laughter
- Non-verbal communication is 65% of your presentation
- eye contact, posture, clothing, facial expressions, tone/volume, hands gestures
- Avoid the ping-pong head (looking side-to side across the audience, express one thought, then switch eye contact
- Avoid moving your hands before you speak, gesture along with voice and tone
- Speak like a sentence with punctuation, otherwise you sound really strange. "That that is, is. That that is not, is not"
- For a comma: pause
- For a period: take a breath
- After a paragraph: swallow
- Silence can be very powerful, it allows people to process what you have said
- Answer one question
- Highlight one point
- Then use the rest of your time to provide support to that one point
Friday, April 16, 2010
You're so trendy
Trying to identify what is coming up next with enough time to design and develop it takes some skill. You have to see what was in the past (rearview mirror) while at the same time be aware of what is currently in front of you.This past Friday, April 16, 2010 I traveled down to Cincinnati to attend the AMA luncheon.
This month the guest speaker was Brian Meyers, LPK Trends. Brian's title is "Trend Forecaster"
My notes can hardly do the presentation justice, but here they are anyway:
What are trends?
A general direction, or movement over time They rep the evolution of ideas
Socio-cultural trends
Longer lasting ideas that represent and reflect how peoples lifestyle has changed
Once we identify a trend then we can attempt to create "Future States" Since we design for the world of tomorrow you have to "look" ahead.
6 trends that could lead to new Future States
1. Simplistic of slowdown
- VUCA (volatile, uncertain, complex, ambiguous)
- The most valuable luxury is that which cannot be replicated
- Purposeful accumulation
- Touch of the hand adds meaning and value
- Consumer: is no longer appropriate
- Prosumer: a combination of producer and consumer model
- Transumer: someone interested in "barter and share" oriented products
- Connoisseumer: People are well suited shoppers with refined palates who employ their expertise to evaluate value
People use resources differently now
- Chris Anderson - is a thought leader
- Rentalism: Why buy? Rent and/or share and collaborate on goods and services
- Example: Hilti Contractors identified that owning tools no longer had pride inmpliciy. So they started a share loan tool program - it has been very successful
- Currency limitations
- Reputation of state of account. Build on the habits of referrals, recommendations, link-throughs, retweets, etc.
- Free: Google-411 is doing phone information and they are recording voice to then build a solid voice recognition software
People become the own producer marketer
- Crowdsouring: Local motors sources it's design by 4000 local designers Threadless. Tshirt company that is opensource and turns into production that vote winning product.
- Desktop fabrication: Bringing rapid prototyping to people
- Ex - Reprap. It is a 3d printer that should hook upto the $100 laptop Electrolux molecaire. 3d printer that makes food
- Generative architecture: Software can examine the landscape and suggest an amorphous and natural shape that will match the landscape
- Shiseido makeup mirror
- Self evolving robots
Digital natives are not able to answer, "how much time do you spend online or offline?"- they see it the same.
- Transmedia storytelling
- MIT scientist Henry Jenkins
- Books.
- Nudge: Improving Decisions About Health, Wealth, and Happiness
- Sway: The Irresistible Pull of Irrational Behavior
- Extra sensory
- 21 senses -Electroreception; Synesthesia; Flavor tripping
Take aways:
Market or innovate with the consumer behaviors
Deconstruct communication to enable transmedia storytelling
Convert consumers into ambassadors and fans
Give consumers a platform to tell their own stories
Provide an experience for the consumer
Thursday, April 15, 2010
Rick Springfield
Sarah and I went to the Rick Springfield concert at the LC Pavilion. It was pretty funny watching the older fan crowd, it was a little like the movie Music & Lyrics.
Monday, April 5, 2010
Easter is Egg-celent
Saturday, March 20, 2010
Sunday, January 31, 2010
If you don't litter...
Let's review.
- A picture of a person littering.
- A large red circle with a line through it, indicating it's a no-no.
- A gavel with $500 near it.
Saturday, January 23, 2010
Fine dining in London and Brazil





Saturday, January 9, 2010
Color your world

During the CONES event of 2009 I stumbled upon the International Bootstrapping Association's (IBA) table. It was a nice surprise. Kevin Gadd shared the concept with me and how the meetings work. Essentially small business owners and entrepreneurs get together and share best practices on a given topic. I was hooked.
As I was weighing through all the goodies and business cards the following day I decided to dig deeper on the IBA. Come to find out the meeting would be held at The DEC (The Dublin Entrepreneurial Center) and I was just waiting for an excuse to make my way over there. The given topic for our meeting was customer service.
The ground rules that they set up were quite helpful. You can just imagine, a colleague shares a problem and then one by one each business owner ripe with knowledge and wisdom shoots out of the gate with, "Well you should do this, and you should try that." That didn't happen. One of the guidelines included that your contributions of wisdom are best told in story form and that they be told in first person.
I was shocked how much more thought had to go into my responses.
One thing in particular that I wanted to share was the concern that led to branding, more specifically personal branding. One of the members shared how he has decide to take on a color as part of his business brand as well as his personal brand. This way anytime someone saw that color orange they would think of him, and his business. Does this make sense, and most of all, does it work? Well, large companies do this, why shouldn't small business owners do the same?
While growing up my family used to joke that I whenever you accidentally wore all the same color that you were like one of the Power Rangers. You remember them right? The Mighty Morphin Power Rangers would strut around in their street clothes which just so happen to be their signature color until it was time to fight crime, then they break out the Ranger Suits.
Can we 'claim' colors as businesses? What about as a business person? And if so, do I need to declare it, or would it be something that people eventually detect after several meetings?
It has been often said, "We don't buy from a company, we buy from people." So then should the 'people' be branded too?
Gee, Rob sure does where a lot of blue
Friday, January 1, 2010
Foresight is 2010

I will write [at least] one blog on robdavlin.com each week until 2020.
- Clarity: just as I mentioned earlier in the cliche, "Hindsight is 20/20," I am hoping that my weekly reflections provide insight, and eventually foresight.
- Documentation: when I shared my new goal with my wife, she responded with the wonder of how much our lives will change over the next ten years, let alone the changes in society, technology, and economy.
- Increase personal brand equity: my latest professional success was the result of a combination of my personality, networking skills, and social media presence. My hope is that consistent blogging will yield continued to success.
Monday, December 28, 2009
Going the distance
The first Tuesday of each month the CYP CLUB hosts a Speaker Networking Breakfast at the Champps Restaurant in the Lennox Town Center, if you are interested in joining email me.
On December 1st we were honored to welcome Debra Penzone, President of The Charles Penzone, Family of Salons. Debra addressed the issue of customer service and how to go the distance and she gave one of the most dynamic and well-planned presentations I have seen in a while.
The key takeaway for me was the statistics on first impressions. Penzone highlighted that when you meet someone for the first time they are “documenting” who you are and therefore are making assumptions based on what is before them that you are always “that way.”
For example when you meet someone if you are mumbley and grumbley they infer that is how you regularly act. On the converse if you present a pleasant posture they will believe you to be positive.
The cliché of “You can never make a second impression” heavily leans on this notion. When making new acquaintances, be sure to make the extra effort to be yourself, if only for the first time.
My second takeaway was how important what you aren’t saying. As it turns out only 7% of dialogue communication is based on the content. The rest is a mix of vocal tone, and body language. Even body language is comprised of many subsets such as, hand gestures, stance and posture, eyebrows and facial expressions. Debra incorporated the whole mixture very well as she paced the floor, emphasized expressions with her hands, and included the all important pause.
Many thanks to Debra Penzone for spending her morning with the Columbus Young Professionals and sharing her insights and wisdom on customer services.
Saturday, December 26, 2009
The pebble in my boot...
Friday, December 18, 2009
Out of the mouth, the heart speaks.
On December 2, 2009 I had the privilege of hearing Artie Isaac speak on The demise of polite conversation. The above link will take you to the video, check out 44:00 for my cameo.Etiqutte evolves over time. What was once accepted and expected has changed.
Simply put, offense lies in the ear of the behearer.
Where do YOU draw the line, and who gets to draw it?
We are whatever we eatFurthermore:
We are what we know
We are who we know
We are where we go
Psalm34:13-14 you want a good life don't talk trashOur thoughts become our words.Our words become our actions.Our actions become our habits.Our habits become our values.Our values become our destiny.
Bad tounge:
1 false and derogatory - not much description needed here, we all know this
2 true, but derogatory - Have you ever heard honesty used as a weapon
3 second-hand - "I thought you should know, Louie has done..."
4 compliments - The difficulty here is that once someone is complimented, the air is poised for one of two things. The likely is that it is, "Yeah, but they [insert insult here]
Three are injured3. The speaker - The right side of the apple, eventually it will come back to that speaker in one form or another.
- Are my words true?
- Must I speak them? What if we only speak only when needed.
Two times I am obliged to speak:
1. To prevent domestic violence
2. To prevent you hiring a thief
A couple of basic beliefs, if you can't go a day without a ______ you are addicted
- Cigarette
- Alcohol
- Gossip
Isn't talking how we transfer our values?
Remain silent, thinking is a good thing. Also you can transfer values by actions.
Can't I say anything to my _______ ( insert close friend or relative)?
What about advice?
What if my intentions are good?
How can we avoid interrupting?
Have you lost all of your friends by polite conversation?
"Friends" on occasion will use code to let you know that they do not want to be your friend anymore, be aware of this code and move on to friends that will edify.
We are speaking our lives into existence.
Why is it hard to correct someone?
Because no one likes to be told they are wrong. The best way to correct is...
2. Do it in a polite generous way. - as best you can share with the person how it is out of care and compassion for them. If you are not doing it from that point, let someone that does proceed.
3. Allow for growth or latitude- Don't corner them and make them fight you, grant them liberty to develop and move into a right way and pattern.
What is your attitude of politeness within type and digital communication?
When letter writing was common practice, the angered person would write a scathing note and let it rest on the corner of their desk. Once the next day comes, they would deliver the letter to the trash promptly. With today's instant letter delivery via email this option is no more, write your digital letters in word, and save it to the corner of your "desktop", then delete it.
Monday, November 9, 2009
Be a manager

Ricart, we're motivating

On Tuesday October 6 Rhett Ricart joined the Columbus Young Professionals at our monthly networking breakfast to speak about life and business. He shared a laundry list of things.
- Don’t short yourself – get a good bank relationship
- Get an estate plan
- Use consultants pay your vendors first
- Get a good HR director
- Don’t let your sales outrun your service
- Don’t teach your people to steal
- If you cant come to work positive – stay home! Always keep a positive mental attitude
- Phone etiquette – first and last name and answer with a smile
- Pay your secretary/assistant the most you can afford
- Hire by emotional intelligence – they know ho to deal with tragedy and problems
- Have to spend time with your family – have dinner together.
- Charismatic - know how to work with people
- Communication - you have to be able to talk. Readers are leaders.
- Consistent - people should know what to expect
- Compassionate - make notes and care about what is going on
- Confident - "A vision is nothing more than a dream that comes true." -Les Wexner
- Computerize - you have to be computer savvy
- Cooperate - work with each other to build each other up
- Credible - others have to be able to believe you
- Courteous - treat each person you meet with the dignity and respect they deserve
- Concise - Don't waffle or waiver and make the decision
- Clever - you have to figure out how to get out of sticky situations
- Charity - not just $$, but time and talents
- Candid - if you are wrong, step up and say so. It's easier to eat crow when it's warm.
- Capitalistic - know how to turn a profit on things you are good at doing.
- Competent - be the expert and the master of something.
- Customers
- Employees
- Vendors
Monday, October 12, 2009
The message below is intended for recipient only...
Thursday, October 8, 2009
If life had a soundtrack
Tuesday, October 6, 2009
Elephant in the room
In order to get an elephant to become tame they will use very, very heavy chains and then cuff one of its legs to a post.Tuesday, August 18, 2009
Junto Meeting

Ben Franklin had a group that would meet and these are the following questions they would use to spur conversation...
Sunday, August 16, 2009
O-H-I-O
Governor Ted Strickland demonstrates some state spirit at the 2009 Ohio Young Professionals Weekend.
Saturday, June 20, 2009
It's All About Character


During a lunch and learn hosted by Columbus Young Professionals Dr. Mike Thomson shared ways to save your sanity. These are my notes.
1. The only people without problems are dead.Keep in mind that 80% of people have a JOB (just over broke) and then the remaining 20% are thinking differently.Also you should notice that the Hearse never has a U-Haul following behind it.
2. The world is filled with a boatload of jerks
Dr. Mike shares how happy he is that these jerks are around. You see this gives you and I some advantages. The jerks are a great example. Yeah, and example of what not to be. Just watch them and then do the opposite.
3. In a tornado, even a turkey can fly.You are never stuck unless you decide that there is no way out.Beware the "Yeah, but ____ disease."You are not depressed, you are depressing.Spend only two minutes on a problem, then begin working to solve it.The five ways to Save your Sanity:
Saturday, May 23, 2009
Getting closer
A piles of rocks
Fundamentals for group work
Of course this seems very basic and could be insulting to those in grad school. But I share it with you because often we don't need to be told anything new, just reminded of what we may already know.
- Meet people properly - exchange contact information, make sure you can pronounce everyone's name
- Find things you have in common - sports, the weather
- Try for optimal meeting conditions - no one is hungry / cold / tired, a great time to meet is over a meal
- Let everyone speak - don't interrupt, don't finish other's sentences
- Check egos at the door - label ideas appropriately (the Bridge Story, not Jane's story)
- Praise each other - even the worst ideas still have silver linings
- Phrase alternatives as questions - Instead of: "I think we should do A and not B." Try: "What if we do A and not B?"
- Sit together
Thursday, March 19, 2009
For names sake

Friday, March 6, 2009
March Forth!
Well, I did.
Two days ago now was March 4th. And in light of my forever witty (corny) humor I thought it should mean march forth.
I took the time to Tweet (Twitter) a charge to pursue the thing that has been beyond your reach or beyond your procrastination.
Getting Buff
When I was younger my Mom would ask me to help carry in the groceries from the car to the kitchen. As my mind searched for a way to make it more exciting than it really was I grabbed for the item that was sure to be heaviest - why else would she ask me to help?
Often it was the gallon of milk that yielded this excitement. In my mind's eye I was pushing the limits of strength, and after a few more grocery hauls I would be large and in charge. (I still need a few more grocery hauls.)
Give me your hand!
This is Arnold's classic line. In whichever action-hero epic he has sent to the cinema at some point in the adventure he cries out his line and saves the day.
In celebration of March Fourth I was able to give Arnold, the Governator, a hand.
That is me and hundreds of others as we constructed what will become the years largest and most attended central Ohio trade show, The Arnold Classic.
In years past I have joined the muscle-bound and fit-natics as we carried our SWAG bags and herded through the aisles. However I have yet to think about the sweat and blood that went into creating the circus.
I return on Sunday to see the demise of it all, and from what I am told it is madness.












